Terms of use

These terms apply when you use the Hezone app, website or dashboards. By using Hezone you agree to them. Our privacy policy explains how we handle your data.

Your health comes first

Hezone helps you plan and track training. It isn’t medical advice. Talk to a doctor before starting a new program, especially if you have an injury or a health condition, and stop if something hurts. Suggestions from the app, your coach or the AI coach can be wrong; you decide what is safe for you.

Your account

You need to be at least 13. Keep your phone or email secure, since sign-in codes go there. One person, one account.

Premium

Premium adds the AI coach, how-to videos, and your full history and stats. Training, programs, leaderboards and challenges stay free.

Subscriptions on iPhone

• Premium on iPhone is an auto-renewable subscription for 1, 3 or 12 months. The price and length are shown in the app before you buy.
• Payment is charged to your Apple ID when you confirm the purchase.
• It renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period. Your Apple ID is charged for the renewal within the 24 hours before the period ends.
• Manage or cancel it in your Apple ID settings (Settings → your name → Subscriptions) or from Premium in the app. Cancelling stops the next renewal; Premium stays on until the end of the period you paid for.
• Deleting your Hezone account doesn’t cancel an App Store subscription; cancel it in your Apple ID settings.
• Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
• A subscription belongs to the first Hezone account that claims it on that Apple ID.

Premium on the website

• On my.hezone.app you can pay by FIB in Iraqi dinars or redeem an activation code. When you send an FIB receipt, our team checks it and turns Premium on; if we can’t match the payment, we tell you why.
• Each activation code works once, for the time printed on it.
• Premium bought on the website or with a code works in the app on any phone.
• Premium time bought on the website isn’t refundable once it has started, except where the law says otherwise. Deleting your account ends any Premium time left.

Coaches and gyms

Coaches and gyms on Hezone are independent. We check coach applications and gym registrations before they appear, but that isn’t an endorsement, and any arrangement or payment between you and a coach or gym is between you and them.

Coins and rewards

Coins have no cash value and can’t be sold or transferred. Rewards are provided by partner shops, which are responsible for them. We can change how coins are earned and remove coins gained by breaking these terms.

Playing fair

• Log real training. Fake results on boards and challenges can be removed.
• Be respectful in messages. No harassment, threats, spam or sexual content.
• Don’t try to break, overload or copy the service, or use extra accounts to get around limits.

We can remove content or suspend accounts that break these rules.

Your content

What you log and send stays yours. You let us store it and show it to the people your settings allow, so the app can work.

The service

We work to keep Hezone running and your data safe, but we provide it as it is and can’t promise it will never be interrupted. As far as the law allows, we aren’t responsible for indirect losses from using it.

Getting Hezone from the App Store

If you downloaded Hezone from Apple’s App Store, these terms are between you and us, not Apple, and Apple’s standard licence agreement also applies. Apple has no obligation to provide support or maintenance for Hezone and isn’t responsible for claims about it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them.

Changes and contact

If we change these terms, we’ll update the date above and tell you in the app if the change matters. These terms are governed by the laws of Iraq. Questions: support@hezone.app.